{"id":322,"date":"2020-04-19T16:23:28","date_gmt":"2020-04-19T16:23:28","guid":{"rendered":"http:\/\/localhost:8888\/GRACHTEN_WP\/visit\/faq\/"},"modified":"2025-12-09T13:13:57","modified_gmt":"2025-12-09T13:13:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/grachten.museum\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Page Title Section” _builder_version=”4.27.4″ background_color=”RGBA(255,255,255,0)” background_image=”https:\/\/grachten.museum\/wp-content\/uploads\/2025\/04\/20250120_Grachtenmuseum_RebekkaMell_006-kopie-scaled.webp” min_height=”413px” custom_padding=”110px||110px|” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Class Details Section” _builder_version=”4.18.0″ background_color=”#FFFFFF” custom_padding=”41px||90px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Poppins|600|||||||” header_text_align=”center” header_font_size=”36px” header_line_height=”1.2em” header_2_font=”Poppins|600|||||||” header_2_text_align=”center” header_2_font_size=”36px” header_2_line_height=”1.2em” max_width=”525px” module_alignment=”center” custom_margin=”||0px|” animation_style=”fade” hover_enabled=”0″ header_font_size_phone=”100px” header_font_size_last_edited=”off|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

FAQ, we answer your questions<\/h1>\n

[\/et_pb_text][et_pb_divider divider_position=”center” divider_weight=”3px” _builder_version=”4.18.0″ max_width=”50px” module_alignment=”center” animation_style=”slide” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.4″ text_font=”Poppins|500|||||||” text_line_height=”1.8em” text_orientation=”center” max_width=”750px” module_alignment=”center” custom_margin=”|||” custom_padding=”|||” animation_style=”fade” text_font_size_tablet=”” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Read the below answers to frequently asked questions.<\/p>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” background_color=”#000000″ custom_margin=”|auto|-29px|auto||” custom_padding=”21px||11px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” header_2_font=”–et_global_body_font||||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

Visitor information<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”28px|auto||auto||” custom_padding=”46px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#eaeaea” closed_toggle_background_color=”#eaeaea” toggle_icon=”G||divi||400″ icon_color=”#008351″ use_icon_font_size=”on” icon_font_size=”19px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_level=”h3″ toggle_font=”–et_global_body_font|600|||||||” toggle_font_size=”19px” custom_margin_tablet=”” custom_margin_phone=”|20px||20px|false|false” custom_margin_last_edited=”on|phone” hover_transition_duration=”100ms” toggle_letter_spacing_phone=”0px” toggle_letter_spacing_last_edited=”off|phone” toggle_line_height_tablet=”” toggle_line_height_phone=”1.3em” toggle_line_height_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”17px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open_toggle_text_color__hover_enabled=”off|hover”][et_pb_accordion_item title=”What can we see in the museum?” open=”on” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||”]<\/p>\n

We offer an audiovisual experience that shows you the history of the canals of Amsterdam. In addition, there is also a temporary exhibition in our beautiful period rooms.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the admission fees and opening hours?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

All practical information can be found on\u00a0this<\/a>\u00a0page.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”In what languages are your audio guides available? ” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

We offer audio guides in Dutch, English, German, French, Spanish, Italian, Chinese (Mandarin), Japanese and Russian.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you sell the Museumkaart?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

Yes, you can buy a Museumkaart from us, while supplies last.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What discount cards do you accept?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

We accept the Museumkaart, Stadspas, Iamsterdam City Card and ICOM Card.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I buy tickets online?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

Yes. Click here<\/a> to buy your e-tickets. It is not<\/strong> mandatory to order tickets online before your visit.\u00a0 \u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is the museum accessible for people who use wheelchairs?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

Yes, our museum is wheelchair friendly. Read more about our accessibility on this page.<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have any wheelchairs available in the museum? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_font=”–et_global_body_font|600|||||||” open=”off”]<\/p>\n

Yes<\/span>,<\/span> we<\/span> have<\/span> a<\/span> wheelchair<\/span> you can borrow<\/span>.<\/span> To<\/span> reserve<\/span> this<\/span>,<\/span> you<\/span> can<\/span> call<\/span> 020<\/span>–<\/span>4211656<\/span> in<\/span> advance<\/span> or<\/span> email<\/span> us<\/span> via<\/span> mail@grachten.museum.<\/span><\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have a caf\u00e9 in the museum? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Unfortunately, not. But you can find the coolest cafes within walking distance. Ask our colleagues for advice during your museum visit.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I visit the garden?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Our garden is open to visit during the Open Garden Days in Amsterdam. This is on the weekend of June 13, 14, and 15, 2025.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are pets allowed in the museum? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

No, we don\u2019t allow dogs, cats or other pets in the museum. Guide dogs or therapy dogs are seen as an exception.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Divider Section” _builder_version=”4.18.0″ background_color=”#FFFFFF” custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” background_color=”#000000″ custom_margin=”|auto|-29px|auto||” custom_padding=”21px||11px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” header_2_font=”–et_global_body_font||||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

History of the canals<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Divider Area” _builder_version=”4.16″ custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”rgba(0,131,81,0.17)” closed_toggle_background_color=”rgba(0,131,81,0.17)” toggle_icon=”G||divi||400″ icon_color=”#008351″ use_icon_font_size=”on” icon_font_size=”19px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_level=”h3″ toggle_font=”–et_global_body_font|600|||||||” toggle_font_size=”19px” custom_margin=”48px|||||” custom_margin_tablet=”” custom_margin_phone=”|20px||20px|false|false” custom_margin_last_edited=”on|phone” hover_transition_duration=”100ms” toggle_letter_spacing_phone=”0px” toggle_letter_spacing_last_edited=”off|phone” toggle_line_height_tablet=”” toggle_line_height_phone=”1.3em” toggle_line_height_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”17px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open_toggle_text_color__hover_enabled=”off|hover”][et_pb_accordion_item title=”How did the canals of Amsterdam originate?” open=”on” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||”]<\/p>\n

The canals were constructed in the 17th century as part of a city expansion. They served purposes of water management, transportation, and city defense.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the oldest canal in Amsterdam?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

The oldest still-existing canal is the Oudezijds Voorburgwal<\/strong>, which dates back to the 13th century. It lies in the oldest part of the city, in today\u2019s Red Light District. The Damrak (now largely filled in) was also part of the earliest waterways, but the Oudezijds Voorburgwal is the oldest preserved and still recognizable canal.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where is the Golden Bend in Amsterdam?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

The Golden Bend is located on the Herengracht between Vijzelstraat and Leidsestraat<\/strong>. It is the most prestigious stretch of canal with rich regent houses from the 17th century.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Why are canal houses crooked?” open_toggle_text_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n

Besides subsidence, some canal houses were intentionally built leaning. For example, many facades lean forward on purpose to help rainwater drain off better and to create more space.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Why are canal houses narrow?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

In the past, property tax was based on the width of the fa\u00e7ade. A narrow house meant lower taxes.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the longest canal?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

At 6.3 kilometers, the Singelgracht<\/strong> is the longest canal in Amsterdam.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the shortest canal?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

The Beulingsloot<\/strong> is the shortest canal in Amsterdam. It is only 50 meters long.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the order of the canals in Amsterdam?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

The order of the canals, from the outside in, is Prinsengracht\u2013Keizersgracht\u2013Herengracht\u2013Singel. A handy mnemonic in Dutch is: P<\/strong>iet K<\/strong>oopt H<\/strong>oge S<\/strong>choenen<\/em> (\u201cPiet Buys High Shoes\u201d).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How deep are the canals in Amsterdam?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

The depth of the canals varies from one to another. However, most canals are between 2 and 4 meters deep<\/strong>.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How clean is the water in the Amsterdam canals?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Over the past decades, the quality of the canal water has significantly improved. Waternet, the Amstel, Gooi and Vecht Water Board, and the Municipality of Amsterdam work together to keep the canal water clean.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you swim in the canals of Amsterdam?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Although the canal water is becoming cleaner, it is not officially designated for swimming. Doing so may lead to health risks and a fine.<\/p>\n

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